Ongoing Stability Issues
Game Instablity
As most hunters have likely noticed there have been a number of stability issues currently affecting the game.
Problems include the following:
- Having to continiously log back in
- Gift of the day frequently resetting
- Missing or inaccurate scoreboard data
- Tournament trophies and badges missing/reset on team profiles
- Tournament ranking history missing
- Some map stats such as number of maps dusted reset
These issues are a result of an infrastructure problem affecting the system used for scoreboards and various other "ranked" types of data. The problem resulted in data being corrupted and upon noticing the issue we put the game into maintenance to restore from a recent backup. Unfortunately, the backups were also corrupted putting us in a tough spot.
We've used the last several hours to audit the affected parts of the game, research our options, and come up with a plan which we'd like to share with everyone.
What We're Working On
Thursday, September 26: We'll be spending the remainder of today to finish working on refactoring how the game keeps you logged in. We're making this a priority since it greatly affects game stability and how easily you can play. We'll also be keeping an eye on the stability of the scoreboard server throughout the day.
Over the next several days: We'll be continuing research in an attempt to restore scoreboard data from a corrupted backup. Additionally, if the scoreboard server is still showing signs of instability we'll be replacing the server and ensuring the software is up to date. New tournament scheduling will also be running at a minimum while we resolve these issues.
Long Term Plans
If scoreboard data can be recovered there will likely be a few days of missing data including any stats recorded while we were in the process of recovering. Unfortunately we will not be able to apply stats incrementally, meaning some scoreboard data registered during this period of instability will be lost.
If scoreboard data cannot be recovered several scoreboards will unfortunately be need to be taken down. However, we will be able to rebuild some scoreboards using hunters' inventories and hunting statistics. Additionally, with the input of players we'll need to decide how best to handle the loss of team trophy records.
Mobile App: iOS 13 Issues
Unrelated to the stability issues addressed above, hunters who have updated to iOS 13 have likely noticed issues with some buttons not working in the app. We're looking into the problem and hope to have it fixed in the next app update.
We understand this instability and data loss is frustrating. We're doing our best to get the game running smoothly again as quickly as possible. In the meantime, you may wish to stick to hunting in areas where your trap needs minimal oversight. We appreciate everyone's ongoing patience.
